Our Privacy Policy

Introduction

At Counterpoint Debt Collectors, we are committed to protecting the privacy and confidentiality of our clients and debtors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By engaging with our services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of information:

  1. Personal Information:
    • Name, address, email, phone number, and other contact details.
    • Identification numbers and copies of identification documents.
    • Employment details and financial information.
  2. Transaction Information:
    • Details of debt owed, payment history, and related financial transactions.
  3. Technical Information:
    • IP addresses, browser types, and operating systems when you visit our website.
    • Cookies and similar technologies to enhance website functionality and user experience.

How We Use Your Information

We use the information collected for the following purposes:

  1. Debt Collection:
    • To locate debtors, verify their identity, and collect outstanding debts.
    • To communicate with debtors regarding their accounts and repayment options.
  2. Client Services:
    • To provide and improve our services to clients.
    • To respond to inquiries and provide customer support.
  3. Legal Compliance:
    • To comply with legal obligations and regulatory requirements.
    • To protect our rights and the rights of our clients and debtors.
  4. Marketing and Communication:
    • To send information about our services, updates, and promotional materials (with consent).

Information Sharing and Disclosure

We may share your information with:

  1. Service Providers:
    • Third-party vendors and service providers who assist us in providing our services, such as IT support, payment processing, and field agents.
  2. Legal and Regulatory Authorities:
    • When required by law, regulation, or legal process, or to protect our rights or the rights of others.
  3. Business Transfers:
    • In the event of a merger, acquisition, or sale of all or a portion of our assets.

Data Security

We implement appropriate technical and organizational measures to protect the information we collect from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.
  2. Rectification: Request correction of any inaccurate or incomplete information.
  3. Erasure: Request the deletion of your personal information under certain circumstances.
  4. Restriction: Request the restriction of processing your personal information.
  5. Objection: Object to the processing of your personal information for certain purposes.
  6. Data Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Counterpoint Debt Collectors
Address: 20 Hill Street, Kroonstad
Telephone: 056-2129770
Email: point@pointfs.co.za

KOOTJIE KROG
Owner and Founder
Telephone: 0824178895

JACQUES MARAIS
Collections Specialist
Telephone: 0833958934 // 0726574279